|
|
|
|
INSEAD
- To include an item in your complimentary custom book, click the item's Add link.
If there is a View link next to an item, you can view the pages by clicking on the link.
- To review the list of items you have selected so far, click on the word Review in the progress bar above.
Helen Ramsay: A Mediation Attempt
|
|
|
|
| 7 pp.
| Case
Author(s): Manzoni, Jean Francois Area: Human Resource Management; Organisational Behavior Subjects: Coaching, Conflict, Communication, Mediation, Labelling, Attributions, Self-Fulfilling Prophecy, Feedback Abstract: Two reasonable people, a boss and a subordinate, find each other impossible to handle. Through their descriptions of each other's behavior we realize that they are in a self-perpetuating dynamic. An attempted intervention by the HR manager not only fails to resolve the situation; it actually makes it worse. Pedagogical Objectives: The case aims to: (i) Illustrate how cognitive biases can trigger very different takes on the same reality''. (ii) Discuss the management of ''lower performers''. (iii) Increase awareness of the vicious circles in which bosses and ''lower performers'' get caught. (iv) Discuss the role of HR in intervention and prevention. INSEAD Number: 5116 Publication Date: 08/2004
|
|
|
|
|