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Case Author(s): Bloemhof, Marjolein; Haspeslagh, Philippe; Slagmulder, Regine Abstract: The (C) case describes how CS’ performance management system was redesigned in line with the MfV philosophy. It illustrates the new management performance process in action in the beverages business in Spain, where the country manager is faced with major competitive challenges. Pedagogical objectives: The immediate purpose of the Cadbury Schweppes series is to allow an informed discussion on the use and implementation of Value Based Management, from a broader managerial rather than the typical financial perspective. The broader purpose is to illustrate how VBM can lead to corporate transformation and a sharpening of leadership practices in large firms. The series further describes how the design of the performance management system supports the implementation of MfV.
Case Author(s): Manzoni, Jean Francois Area: Human Resource Management; Organisational Behavior Subjects: Coaching, Conflict, Communication, Mediation, Labelling, Attributions, Self-Fulfilling Prophecy, Feedback Abstract: Two reasonable people, a boss and a subordinate, find each other ”impossible to handle’‘. Through their descriptions of each other's behavior we realize that they are in a self-perpetuating dynamic. An attempted intervention by the HR manager not only fails to resolve the situation; it actually makes it worse. Pedagogical Objectives: The case aims to: (i) Illustrate how cognitive biases can trigger very different takes on the same “reality''. (ii) Discuss the management of ''lower performers''. (iii) Increase awareness of the vicious circles in which bosses and ''lower performers'' get caught. (iv) Discuss the role of HR in intervention and prevention. INSEAD Number: 5116 Publication Date: 08/2004
Case Author(s): Stahl, Günter K.; Chua, Chei Hwee Abstract: Mark Chan worked for a British multinational in Singapore and was posted on an international assignment to its corporate headquarters in London. He performed well at his job and enjoyed a successful international career. When he and his wife decided to return home, he was unable to find a position that was requisite with his experience and skills back at the company’s Singapore subsidiary. The case ends with Mark Chan wondering what he should do. Pedagogical Objectives: The main teaching objectives are to illustrate the impact of an international assignment on career advancement and professional development, the career-related dilemmas faced by expatriate managers and the difficulties awaiting them upon return from an overseas assignment. Family re-adjustment problems are also highlighted. Students must reflect on the factors that contributed to re-entry problems, and explore approaches to improve international career management and repatriation practices.
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